Guide
security
I lost my device -- how do I get back in?
Three safety nets in order: other passkeys, backup codes, email recovery.
Quick Steps
- 1 1. If you enrolled another device, just use it to sign in.
- 2 2. If you saved backup codes, click "Use a backup code instead" on the passkey challenge page.
- 3 3. If both are gone, the recovery flow lives at /auth/passkey/recovery -- a page you reach from the sign-in screen when locked out (it requires you to be signed out).
- 4 The magic link revokes every passkey on your account and lets you enroll a fresh one.
Three safety nets, in order of preference:
- Another enrolled passkey. Most people enroll 2-3 devices. If one is lost or stolen, the others still work. Sign in with any of them.
- Backup codes. On the passkey challenge page, click Use a backup code instead. Enter one of your ten codes.
- Email recovery. If everything else is gone, the recovery flow lives at
/auth/passkey/recovery-- a page you reach from the sign-in screen WHEN YOU ARE LOCKED OUT (it requires you to be signed out). Typing your email there sends a one-time magic link. Clicking it revokes every passkey on the account and walks you through enrolling a fresh one.
The email path assumes you can still access the email inbox on file. If you have lost that too, submit feedback via the Help Center -- we can initiate a manual admin reset with identity verification.